HRO in Healthcare is care that succeeds in proactively avoiding harm in an environment where normal harm can be expected due to risk factors and complexity.
Pre-Occupation with Harm
Helping facilities to place an eye on harm.
Reluctance to simplify interpretations
Healthcare is complex so it is important not to simplify analysis and improvement efforts. We utilize objective stories and avoid going to apparent causes immediately.
Sensitivity to operations
Leveraging relationships to reduce harm in multi-disciplinary settings.
Learning organization
Uses “what can be do by Tuesday/AAA Adapt Adopt or Abandon” approach learning to change to the better following harm incidents